Frequently Asked Questions
Everything you need to know about our exclusive fashion collections.
What is the estimated delivery time for my order?
Domestic orders are typically delivered within 2-4 business days. For international shipping, delivery times vary between 5-10 business days depending on the destination and customs processing.
How can I return a product if it doesn't fit?
You can return any item within 14 days of receipt. The product must be in its original condition, unworn, and with all tags attached. Please use our online return portal to initiate the process.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and secure bank transfers to ensure a seamless checkout experience.
How do I ensure I choose the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to your own to find the perfect fit for our exclusive silhouettes.
Are the materials used high quality?
Yes, Ramona Bădescu Exclusive focuses on premium craftsmanship. We source high-end fabrics and maintain strict quality control to ensure every garment meets our luxury standards.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel an order within 1 hour of placement by contacting our customer support team directly.